1. Who We Are

Liver Essence is a South African wellness business supplying premium herbal wellness products to customers across South Africa.

Business Name: Liver Essence

Location: East Rand, Gauteng, South Africa

Email: info@liveressence.co.za

Orders: orders@liveressence.co.za

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Telephone number
  • Delivery address
  • Billing information (where applicable)
  • Order history
  • Any information you provide through our contact or order forms

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Date and time of your visit
  • Website usage information through cookies and analytics tools

3. How We Use Your Information

We collect your information to:

  • Process and fulfil your orders
  • Respond to enquiries
  • Communicate regarding your purchases
  • Arrange courier deliveries
  • Improve our products and services
  • Maintain customer records
  • Provide customer support
  • Comply with legal obligations
  • Prevent fraud and protect our business

We will only use your personal information for lawful purposes.

4. Marketing Communications

If you choose to subscribe to our newsletter or marketing updates, we may send you information about:

  • Product updates
  • Special offers
  • Promotions
  • Wellness information
  • New product launches

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

5. Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

We may share your information only where necessary with trusted third parties, including:

  • Courier and delivery companies
  • Payment service providers
  • Website hosting providers
  • Email service providers
  • Professional advisers where required
  • Government authorities where legally required

These service providers are only permitted to use your information to perform services on our behalf.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Improve website performance
  • Analyse website traffic
  • Enhance user experience

You can choose to disable cookies through your web browser settings. Please note that some website features may not function correctly if cookies are disabled.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including payment gateways, analytics providers, or social media platforms.

We are not responsible for the privacy practices or content of these external websites. We encourage you to read their privacy policies before providing any personal information.

9. Retention of Information

We retain your personal information only for as long as necessary to:

  • Complete your order
  • Provide customer support
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

Once information is no longer required, it will be securely deleted or anonymised where reasonably possible.

10. Your Rights

In accordance with applicable South African privacy laws, including POPIA, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where legally permissible
  • Object to certain processing of your information
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator of South Africa if you believe your privacy rights have been infringed

To exercise any of these rights, please contact us using the details below.

11. Children’s Privacy

Our website and products are intended for adults.

We do not knowingly collect personal information from children under the age of 18. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

The latest version will always be available on this page, and the effective date will be updated accordingly.

We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Liver Essence

General Enquiries:
info@liveressence.co.za

Orders:
orders@liveressence.co.za

Telephone:
Estee De Villiers – 082 894 7096

Charl Roberts – 076 413 0482

Location:
East Rand, Gauteng, South Africa

POPIA Compliance

Liver Essence is committed to processing personal information responsibly and in accordance with the Protection of Personal Information Act, 2013 (POPIA). We take reasonable steps to ensure that personal information is collected lawfully, used only for legitimate business purposes, kept secure, and retained only for as long as necessary.